Campaign Plan & Customer Service Tech Management

Daily Availability

If you come across an email or article that you think would communicate your brand, or is a perspective that illustrates how you are a thought leader in your industry... just forward it to your Cell.Marketing rep, and we've got it from there.

"A part of your team" Customer Service Manager

Communication standards have exploded literally into a google number of channels and options for connection. At this level we manage whatever parts of your Customer Service Tech Communication channels which you see beneficial to pass our way. We're on your team.

"A part of your team" Customer Service Manager: You will also have your own designated Customer Service Manager to be a part of your team who will take care of everything from C.M Portal, review responses, keep on top of our agreed upon Campaign Plan with daily availability and a bi-weekly 5 minute update call with you, quarterly scope & campaign statistics.

Connect your website with Search Engines

Review Publishing

Publish first-party reviews on your website so reviews listed will be kept up to date without requiring reoccurring web developer costs to keep the reviews you're showing up to date.

Website Chat

Add A Chat Feature To Your Website, And Those Who Are Interested In Speaking Will Have A Greater Frequency Of Making Contact. Also, Once They've Registered (Like A Client Revisiting Pages Or Potential Customer Looking Around) You Will Have A Running Record Of What Pages They Visit To Inform Your Next Conversation With Them.

Listen to your customers and visitors

Review Insights

See the total count and distribution of your ratings (and how they impact your business).

Sentiment Analysis

Gain a deep understanding of how specific key words correlate with positive or negative sentiment in your reviews (Sentiment Analysis is not supported on Yelp and TripAdvisor reviews, and can only be processed in English, Japanese and Spanish).

Provide responsive Customer Service

Intelligent Review Response

Harness the power of Sentiment Analysis to build an effective response to reviews across the Cell.Marketing Search Engine Network, as well as to any first-party reviews you generate.

Competitive Intelligence

Track how your star rantings and performance in search results stack up against five (5) competitors, then use this information to adjust marketing campaigns to focus in on marking the right target.

Google Q&A Connection Service

See and answer the questions your customers are asking about your business on Google, and sync your most common FAQs to your Google Maps listing.

Review Generation

Collect reviews from your customers and visitors via email, text message or your personalized review website landing page.