Sales Communication

May 5, 2023

Customer Communication Management (CCM) is a critical aspect of any successful business. This course will provide students with the knowledge and skills necessary to effectively manage customer communication throughout the customer journey.

Sales is social

Lessons

Intro to Modern Communication Review Ratings

Communication is the skill of sales

Lessons

Communication is Playing Catch First, honestly… Know Thyself Communication Mechanics Mirroring: Our Brain’s Superpower Reading Minds Tracking Patterns and Habits Communication can require effort Building Agreement Active Listening grows from Practice and Focus

Sales pipeline design

Lessons

Sales Pipeline Workbook Sales Pipeline Design

Sales tactics and tools

Lessons

Ways to Meet New People 5 Scripts Negotiation Prep Workbook Handline Objections Workbook

Sales – Wrap-up and Quiz

Lessons

Sales – Wrap-up and Quiz